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Details of consultations held for preparation of current version of Citizen’s Charter

The consultations for formulation of the Citizen Charter with various stakeholders were conducted as follows:

S No

Version Number

Date of Consultations

Stakeholders Consulted

Modes of consultation

1

1.0

March 2009

Beneficiaries – Mothers of Children, Pregnant and Lactating Women

Focus Group Discussions, Questionnaires

May 2009

Local Community - Bal Vikas Samiti members, SHG members, GP members,

Focus Group Discussions, Structured Questionnaires

May 2009

DWCD Department staff– AWHs, AWW’s, Supervisors Health Department staff– ANMs, LHV’s, BHEO, Medical Officers, THO

Focus Group Discussions, Structured Questionnaires, Interviews, Meetings

June 2009

Experts, Academicians and Researchers, NGO’s, Sector experts

Workshops, Structured Questionnaires, Interviews

September 2009

Beneficiaries – Mothers of Children, Pregnant and Lactating Women

Citizen Survey on Sectoral Standards

October 2009

DWCD Department staff–ACDPOs, CDPOs, DPOs, Head office staff

Focus Group Discussions, Structured Questionnaires, Interviews, Meetings

December 2009 to February 2010

Working group for Citizens Charter

Meetings & Reviews

 

Helplines

 




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