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Purpose of Citizens Charter

The basic objective of this citizen’s charter is to educate and empower the citizens in relation to the public service delivery rendered by the Directorate of Women and Child Development. This document declares the intention and the commitment of DWCD for providing quality care and efficient services, taking into account the requirements and expectations of women and children while also maintaining standards of services. The citizen’s charter is a document that

  • Communicates the services, programs and schemes for women and children implemented by the Directorate
  • Specifies what standards can be expected from the services
  • Provides details on the grievance redressal mechanisms
  • Increases transparency of norms, processes and procedures operating in the Directorate
  • Provides details on the individual and institutional responsibility for services being rendered
  • Indicates the conditions the public need to fulfil in order to avail the services
  • Serves as a resource directory providing information on the services, finance and budgets, procedures, personnel and contact persons from head office to the field level, responcible for implementing the charter and providing quality service to the women and children of the state.



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